PRIVACY POLICY


Last Updated: July 2026

Welcome to Sugar Cubby. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

  • Full name

  • Email address

  • Mobile phone number

  • Delivery and billing address

  • Payment details (payments are processed securely through third-party payment gateways; Sugar Cubby does not store your complete card or banking information)

Order Information

  • Products ordered

  • Order history

  • Delivery instructions

  • Personalized cake details and custom messages

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited and browsing activity

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify payments and prevent fraudulent transactions.

  • Communicate regarding your orders and customer support requests.

  • Improve our website, products, and services.

  • Send promotional offers, discounts, or newsletters (only where permitted or with your consent).

  • Comply with applicable legal and regulatory requirements.

3. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance and user experience.

  • Analyze website traffic.

  • Enhance security.

You can disable cookies through your browser settings, although some website features may not function properly.

4. Payment Security

All online payments are processed through secure third-party payment service providers. Sugar Cubby does not collect or store your complete debit card, credit card, UPI PIN, or net banking credentials.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Delivery partners for fulfilling your order.

  • Payment gateway providers for processing payments.

  • Technology and hosting service providers supporting our website.

  • Government or legal authorities when required by applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.

  • Provide customer support.

  • Maintain business records.

  • Meet legal, tax, and regulatory obligations.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw consent for marketing communications.

  • Contact us regarding the handling of your personal data.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment gateways and social media platforms. We are not responsible for the privacy practices or content of those third-party services.

11. Changes to This Privacy Policy

Sugar Cubby may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date. Continued use of our website after such updates constitutes acceptance of the revised policy.