SHIPPING POLICY


Last Updated: July 2026

At Sugar Cubby, we take pride in delivering freshly baked cakes and desserts with care. Every order is prepared using quality ingredients and packed to ensure it reaches you in the best possible condition.

1. Delivery Areas

Sugar Cubby currently delivers to selected serviceable locations. Delivery availability depends on your location and may vary based on distance from our bakery.

2. Order Processing

  • All orders are freshly prepared after confirmation.

  • Standard orders are usually prepared within the selected delivery schedule.

  • Customized, designer, and theme cakes require additional preparation time. We recommend placing such orders at least 48–72 hours in advance.

  • During festivals, holidays, or peak seasons, preparation and delivery times may be longer.

3. Delivery Timings

  • Deliveries are made during our regular operating hours.

  • Customers can select their preferred delivery date and available time slot during checkout (subject to availability).

  • While we strive to deliver within the selected time slot, delays may occasionally occur due to traffic, weather conditions, high order volume, or other unforeseen circumstances.

4. Delivery Charges

  • Delivery charges are calculated based on the delivery location and will be displayed during checkout before payment.

  • Promotional offers for free delivery, if applicable, will be clearly mentioned on our website.

5. Customer Responsibilities

To ensure successful delivery, customers are requested to:

  • Provide the complete and accurate delivery address.

  • Share a valid mobile number for order updates.

  • Ensure that someone is available to receive the order at the selected delivery time.

Sugar Cubby is not responsible for delays or failed deliveries caused by incorrect addresses, unreachable contact numbers, or recipient unavailability.

6. Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,

  • the address is incorrect or incomplete, or

  • the delivery cannot be completed after reasonable attempts,

the order may be returned or disposed of due to its perishable nature. Additional delivery charges may apply for re-delivery, if possible.

7. Product Condition

All products are carefully packed before dispatch. Customers are encouraged to inspect the package upon delivery.

If the product is damaged during delivery or you receive an incorrect item, please contact us within 2 hours of receiving your order with your Order ID and clear photographs of the product. We will review the issue and provide an appropriate resolution in accordance with our Refund & Cancellation Policy.

8. Delivery Delays

Although we make every effort to deliver orders on time, Sugar Cubby shall not be held liable for delays caused by:

  • Heavy traffic

  • Severe weather conditions

  • Natural disasters

  • Government restrictions

  • Strikes or public disturbances

  • Other circumstances beyond our reasonable control

9. Pickup Orders

Customers choosing the Store Pickup option should collect their order at the selected date and time. Please carry your order confirmation when collecting your order.